Returns and refunds

Can I return something if I change my mind?

We want everyone to be delighted with their jewellery, however, if you are not we will happily organise a refund or exchange for you. You just need to notify us within 14 days of purchase using the form below and ensure the item is unused, in the same condition that you received it and in the original packaging. Once you let us know, you will then need to return the item within 14 days so that we can process your exchange/refund.

Please take care of any unworn jewellery as we will not take responsibility for or replace any that has not been appropriately cared for.

What happens if an item is damaged or faulty?

Miss Lemon quality checks everything before it is sent, but in the rare occasion where a fault is missed, or an item becomes damaged in transit, this is covered by our 6-month warranty.

Please contact us using the form below with your order number and a photo of the item to organise a return and replacement.

Please do not attempt to repair an item yourself as this will void your warranty.

What items cannot be returned or exchanged?

The following items are non-cancellable, non-refundable and non-exchangeable:

For hygiene reasons, we are cannot accept returns on earrings (unless faulty).
Sale items (unless faulty) are non refundable but we'll be happy to exchange them.

Can I order lots of items so I can see them and then return the ones I don’t want?

While we appreciate that sometimes an item is just not right and you will want to return it, we do want to note that we are an independent business and hand-finish all items to order in our studio (we do not dispatch ready made items from a warehouse).

We therefore discourage purchasing lots of items with the intention of only keeping one or two. Unfortunately, if too many people did this we would not be able to continue operating.

If you require any help in choosing items to meet your needs our customer care team would be happy to help - they can be contacted on

The item I received is not what I ordered. What should I do?

Yeek! Sorry about that. All orders are checked and double checked by Miss Lemon herself and it is rare that an incorrect order is sent. But, if this does happen please let us know within 14 days from the date of purchase and we can organise for the item to be returned and the correct item to be sent out to you. The item must be unused, in the same condition that you received it and in the original packaging. Please email us to organise this.

How can I return my items?

To begin the return/exchange process please send us an email with the following information:

Your name
Your order number
The reason for wanting a return/exchange
A photo of the item if returning due damage or a fault
Whether you want a return or an exchange, and if an exchange - what product you’d like instead.

If you are returning the item because you have changed your mind, you will be responsible for paying for your own postage costs for returning the item. Shipping costs are non-refundable. Please use a trackable method (such as Royal Mail recorded delivery) to ensure safe delivery back to us. We cannot be held responsible for returns that are lost in transit.

If you are returning the item because it is damaged, faulty or the incorrect item was sent, Miss Lemon's Academy will cover all of the associated return shipping costs and will provide instructions on what you need to do.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and explain what will happen next.

How long does it take to receive a refund?

We aim to process all returned orders within 14 working days. However in some cases, this time frame may be extended to 30 working days during busy times of year. All refunds will be credited to the original credit card. Please note that if a refund/exchange is due to change of mind, shipping costs are not refundable.